Note: Delivery for made-to-order watches is currently w/c 9th Sept.

01 –

Ordering

When you order a watch from Pinion, the time taken to deliver it to you will depend on whether the watch is in stock or has to be made-to-order. This should be read alongside, and in addition to, our Terms and Conditions.

For watches that are in stock

After you have placed your order, you will receive an automatic email confirmation.

You’ll then receive an email from us confirming timing for delivery and to verify any options you have made (i.e. strap).

For watches that are in stock, we will generally ship with 2-3 days of receiving an order.

For watches that are made to order

Watches that aren’t in stock are typically highlighted on the product page.

We recommend you pay a deposit to start the process and once you have processed this, you’ll receive an automatic email confirming the order.

You’ll then receive an email from us confirming timing for making the watch and to verify any options you have made (i.e. strap).

For watches that are made-to-order, we generally take around 10 working days to complete the build, testing and regulation of the movement.

Once the watch is complete and ready for shipping, we will email you with a photograph of your completed watch.

You’ll then receive an email requesting the balance payment. When you click the link, please ensure that the URL points to https://pinionwatches.com – and use the secure payment gateway to process this. We can also invoice you via Paypal for the balance if you prefer to pay with PayPal.

02 –

Payments

Making a payment

Paying online

Pinion accepts the following card payment methods:

Visa Credit / Debit

Mastercard Credit / Debit

American Express

PayPal

For the UK Customers will also accept payment by BACs transfer – if you prefer this method, please email so we can process the order manually.

As a general rule, we do not take card payments over the phone or via email.

Failed payment attempts

If you attempt to make a payment online and this fails, it will typically be because of the following reasons:

Your card provider has declined the payment as a security measure

The details you have entered (i.e. Billing address) does not match the details held with the card provider.

In the event that your payment fails, it is worth checking with your card provider to approve the payment before trying again.

03 –

Credit

Spreading the cost

Pinion does not offer any form of credit ( i.e. 0% over 12 months ) for payment of its products.

If you wish to spread payments for the product(s) over a period of time, this is perfectly acceptable, but please note the product(s) would not be released until payment has been received in full.

The process for paying over a period of time would be

First, contact us, and let us know you wish to pay over a time period

Once agreed, pay a deposit via the online shop

Then either when you instruct us or a timed basis Pinion will invoice you for a payment which will be made securely online

04 –

Cancellations

Cancelling an order

You have a right to cancel orders at anytime prior to the watch being shipped, should you change your mind.

The only exception to this, is:

If you have ordered a bespoke item ( i.e. engraving on the watch or custom made strap )

Please note, if you cancel your order – you will receive a refund that will be automatically paid back to the payment method you originally used.

Whist Pinion will process the refund straight away, this will typically take 5-7 days for your card provider / PayPal to process ( which is beyond our control ).

05 –

Delivery

Delivery of your order

We use the following delivery services for shipping watches

Royal Mail Special Delivery ( UK Only )

Royal Mail International signed for ( Outside the UK, for smaller items such as straps ).

DHL ( UK and International orders )

For UK orders, delivery is next day before 1 pm.

DHL deliveries are usually next day in the UK and will be delivered within 3-4 rest of the world ( This can vary depending on your location ).

Please note, if you are ordering outside of the UK / EU, then you will be subject to import duty/tax. See ‘Import tax’ section.

06 –

Returns

Returns

If you’re not entirely satisfied with your order, you may return items within 28 days.

See Returns for more details.

07 –

Import tax

Buying outside of the UK / EU

Any orders that are made outside the UK / EU are priced excluding the tax, however, you will be subject to import duty/tax when the item is imported into your country.

When you process your order at checkout and enter your country, the price will automatically remove any VAT if it was previously shown.

DHL will handle the charge for import duty and will typically contact you prior to delivery to arrange payment. Please ensure that when you are requested to make a payment for import duty, you are directed to the DHL website.

Import duty varies from country to country. Please ensure you check the current rates in your region before ordering.

If you prefer for Pinion to handle the customs charge, we can do this but will require you to make an additional payment to cover the cost.

Please note: When making an order, please do not ask us to lower the value of the item which would result in no or less duty to pay as this is illegal.

Illustrated example

Below is an illustrated example for duty when shipping to the USA.

Axis II

Price excluding VAT £1,625 ( Price including VAT £1,950).

USA Import duty is approx. 4% on the value of the item. ( 4% of 1625 is 65)

Import duty/tax fee for importing this would be approx. £65.

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