1. About Us
This website www.pinionwatches.com is owned and operated by:
Pinion Watch Company Ltd
VAT number: GB 170 5185 19
Registered in England and Wales: 8495568
Tel: +44 (0) 3333 010130
If you need to contact us please use the details above.
2. Making a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling +44 (0) 3333 010130.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.
3.5 Any promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax (VAT) at the current rate unless otherwise stated. This tax is charged to any orders that are made from countries with the EU (European Union). Any orders made by VAT-registered businesses within the EU will not be subject to VAT.
3.7 Orders that are placed outside of the EU will not be subject to VAT, however you will be responsible to pay any duty or import tax that may occur when the product is delivered to your country.
3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.9 Once your order is complete we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1 Goods that are in stock will normally be dispatched from us within 1-2 working days.
4.2 Goods that are not in stock, and are required to be assembled prior to shipping will be shipped within an estimated 5-7 working days.
4.3 Your order could arrive in more than one delivery
4.4 We can deliver our products anywhere in the world and will be shipped via FedEx, DHL or within the UK Royal Mail Special Delivery. Shipping times and prices will differ depending on your location. We do not ship to any PO Boxes, or mail forwarding businesses.
4.5 We will deliver the goods to the delivery address you specify on your order. You must be at that location to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.
4.6 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.7 After two failed delivery attempts (or if you are not at the delivery address for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
4.10 If the goods are lost or damaged in transit, please let us know promptly.
4.11 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.13 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel: Any items which have been personalised or modified to your specification, such as engravings or any custom made parts.
5.2 You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 7 working days, however you may not return any goods that have been worn or damaged unless they are faulty.
5.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.8 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
6. Warranty / Guarantee and Faulty goods
6.1 Our watches are guaranteed with a manufacturer’s warranty against materials and workmanship defects for a period of 2 years from date of purchase. This warranty is transferable should you decide to sell or gift the watch. This warranty does not cover defects caused by improper use or operation as set out in the manual.
6.2 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.2 The warranty on your purchased watch will be void if we evidence any repair work which has been undertaken by a watch repairer who has not been instructed by us. The warranty will also be void, if we evidence any tampering with the product to open the caseback or crystal.
6.3 Our watches should be cleaned in accordance with our care and maintenance instructions in the manual that comes with the watch.
6.4 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods may not be dispatched until the original goods have been received by us at our address.
6.5 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.6 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.7 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and/or re-stocking charges.
8.2 Claims for missing or damaged items must be made within 2 days of delivery.